Welcome to our website, coolershock.shop! We’re excited to have you here. When you visit our site, use our products or services, or interact with us in any way, you’re agreeing to the following terms and conditions.
Please read them carefully because they govern our respective rights and obligations. If you have any questions, please don’t hesitate to contact us at [email protected].
1. Acceptance of Terms
By accessing and using this website and purchasing or using our ice packs, you agree to be bound by these Terms & Conditions and our Privacy Policy. If you don’t accept all of these Terms & Conditions, you must not use this website or purchase/use our products.
2. About Us & Our Website
Cooler Shock® is operated by Shockingly Cool Products LLC, a limited liability company registered in Nashville, Tennessee. We sell innovative reusable ice packs for food and beverages, injuries, shipping, lunches, and more.
Our aim is to make portable cooling easy and eco-friendly. Please explore our site to learn about our products and mission!
3. Your Account Details
When you create an account, you agree to:
- Provide accurate, current info about yourself
- Keep your login credentials secure
- Promptly update your info if it changes
- Use a single account (don’t create multiple accounts)
You’re responsible for all activity on your account. If you think someone has accessed your account without authorization, please contact us immediately.
4. Ordering Products From Us
- All orders are subject to acceptance. We may decline an order for any reason.
- We aim to be as accurate as possible with product images, descriptions and prices, but they may vary.
- You agree prices and availability may change without notice.
- Promotions are subject to change without notice.
- When you place an order, you’re offering to purchase the product. We accept your offer, and form a contract, when we dispatch the product.
- Most orders ship within 1 business day. View our Shipping Policy for delivery timelines and info.
- Shipping and delivery dates given are estimates only. We work hard to ship all orders on time but cannot guarantee it.
- We may require extra verification or information before accepting an order.
- We may decline or cancel orders at any point, even after we’ve confirmed and charged you. Reasons include issues with availability, errors, or other concerns that may arise.
- If we cancel an order and have charged you, we’ll refund you the full amount.
5. Products
- We work hard to accurately describe and depict our products, but variations may exist. Please refer to product labels and packaging for definitive details.
- Product packaging may vary from images on our site.
- We reserve the right to change, modify or discontinue products at any time without notice.
6. Pricing & Payments
- All prices on our website are quoted in U.S. dollars.
- Rates shown include all taxes, fees and duties that may apply.
- We may change prices at any time without notice. Posted prices will be honored.
- Promotions, coupons, and sales may expire at any time without notice.
- You agree to pay the prices displayed plus any shipping, handling and taxes that apply to your order.
- We accept Visa, Mastercard, American Express, Discover and PayPal.
- Payment is due in full when you place your order.
- You won’t incur fees for standard order cancellations. If an order requires expedited processing, cancellation fees may apply.
7. Refunds & Returns
We stand behind every product we sell. If you’re unsatisfied for any reason, you can return your order for a full refund within 30 days of receipt. Refunds will be credited to the original payment method. See full policy below.
- All returns must be in new, unused condition with original tags and packaging. Please keep packages intact to maintain resale value.
- Mark the return ‘Return to Sender’ and ship via trackable method to our warehouse:
Returns Department
Cooler Shock
123 Main St.
Nashville, TN 37205
- You’re responsible for return shipping costs unless the return is due to our error.
- Refunds are generally issued within 3-5 business days after the returned items are received and inspected. Refund methods depend on various factors.
- We reserve the right to decline refunds for items that are damaged, worn, washed, soaked, stained or otherwise unsaleable.
See our full Return Policy here for more details.
8. User Content
- You may have opportunities to post content, comments, or other submissions on our website, social media, or other mediums. You retain ownership of your content.
- By sharing content with us, you grant us a non-exclusive, royalty-free, perpetual, and irrevocable license to publish, store, reproduce, modify, and distribute it across our website and marketing channels.
- You agree not to share content that is unlawful, harmful, threatening, abusive, tortious, defamatory, libelous, vulgar, obscene, or invasive of privacy or publicity rights.
- We may monitor, edit or remove content at any time without notice. You acknowledge we are not liable for any loss or harm from removing your content.
9. Your Use of Our Website
You agree:
- Not to use this website for any unlawful, harmful, fraudulent, infringing or offensive activities.
- Not to distribute viruses, worms, defects, Trojan horses, corrupted files, hoaxes, or any other items of a destructive or deceptive nature.
- Not to interfere with the proper working of the website or server.
- Not to impersonate another person or entity.
- Not to scrape, harvest, data mine or duplicate website content without permission.
- Not to probe, scan or test website security or performance in any way.
We reserve the right to suspend or terminate your access to this website at any time for any reason, including for abuse or violation of these Terms & Conditions.
10. Your Personal Information & Privacy
We respect your privacy and are committed to protecting your personal data. Please review our full Privacy Policy, which explains how we collect, use, process, store and disclose your personal information. Key details:
- We collect certain personal info when you visit our website, place an order, or engage with us. It may include name, email, phone number, address, payment details, comments and queries.
- We use your data to operate our business, fulfill orders, improve our products and site, send marketing communications, comply with law, and for other purposes as detailed in our policy.
- We implement security safeguards designed to protect your data, though no system can be guaranteed secure.
- We only retain your personal data as long as necessary to achieve the purposes stated in our Privacy Policy, unless the law requires longer retention.
- You have certain legal rights relating to your personal data. See our Privacy Policy for details.
- By using our site, submitting data to us, or purchasing our products, you consent to us collecting and using your personal data as outlined in our Privacy Policy. If you have any concerns, please contact us.
11. Disclaimers & Limitation of Liability
- We strive to provide helpful, high-quality content and products, but some inaccuracies may occur. We do not guarantee the accuracy of advice, comments, information or content on our site.
- We disclaim any liability for loss or damage relating to your use of our website, products or services.
- Our products are intended for reasonable and proper use. Misuse or failure to follow instructions could result in injury. We are not liable for any accidents, injuries or indirect damages that may arise, whether foreseeable or not.
- To the fullest extent permitted by law, our maximum liability arising out of or relating to your use of this website and our products shall not exceed the total amount paid by you for our products.
- The limitations in this section apply equally to third parties we work with, including suppliers, distributors, resellers and other partners.
12. Indemnification
You agree to defend, indemnify and hold harmless Cooler Shock® and our affiliates from any claims, damages, losses, liabilities, and all costs and expenses of defense, including attorneys’ fees, arising from:
- Your breach of these Terms & Conditions
- Your violation of any law or rights of a third party
- Your use of our website or products
If we incur any loss, damage, cost or expense related to the above, you agree to reimburse us promptly upon demand.
13. Intellectual Property
Our website content, products, graphics, logos, page headers, icons, scripts, designs, and service names are copyrighted works owned by us. All trademarks, brands and logos appearing on this website are our property or used with permission. You may not use, copy, distribute, modify or display any of our intellectual property without prior written consent.
14. Disputes & Governing Law
These Terms will be governed by the laws of the State of Tennessee without regard to conflict of law principles. If a dispute arises, you agree to first contact us and attempt to resolve it directly. If we can’t reach an agreement within 30 days, you agree to binding individual arbitration through the American Arbitration Association, under their rules and procedures. Arbitration will take place in Nashville, Tennessee.
15. Changes to These Terms
We may modify these Terms from time to time. Updated versions will be posted on this page with an updated effective date. If we believe changes are material, we may notify you via email or other means. By continuing to use our website or purchase our products after any changes, you agree to the revised Terms.
16. Questions?
If you have any questions about these Terms, please contact us at [email protected]. Thank you again for visiting our site!