Introduction
At Cooler Shock®, we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and disclose information about you when you visit our website or make purchases from us.
We understand that you care about how your personal information is used and shared, and we take your privacy seriously. Please read on to learn more about our privacy practices. By visiting coolershock.shop or purchasing from us, you agree to the terms of this Privacy Policy.
What Information We Collect
Information you provide directly to us:
- Contact information (such as name, email address, phone number, or mailing address) when you register for an account, place an order, contact us with questions, request information, sign up for our mailing list, or participate in surveys.
- Payment information (such as credit/debit card number and billing address) when you make a purchase from us. This payment information is processed by third-party payment processors and not stored on our servers.
- Profile information (such as profile photo, gender, birthday, relationship status, interests, and hobbies) if you choose to create a user profile on our website.
- Communications with us (such as email content, notes from phone calls with our customer service team, chat sessions with our support staff, or feedback on our products/services) when you contact us with questions, feedback, or other purposes.
- User content that you post on our website forums, blogs, or social media pages, such as photos, comments, or other information you choose to provide.
Information we collect automatically:
- Device information (such as IP address, browser type, operating system, device identifiers, and mobile network information) when you access our website from a computer or mobile device. This allows our website to function correctly.
- Usage information (such as pages you visited, content you viewed, search queries you made, and how long you spent on each page) when you browse or interact with our website. This helps us understand how visitors use and navigate our website.
- Location information (such as your device’s GPS signal, nearby WiFi networks, cell tower proximity, and other location services) if you enable location services on your device. We use this to customize the website for your location.
- Cookie information from cookies and similar technologies we use to recognize you, remember your preferences, and tailor the website around your interests. You can controlled cookies through your browser settings and other tools.
Information we receive from third-party sources:
- Social media information if you choose to link your social media accounts to our website or login through social media. This allows us to supplement the information we collect directly with additional data from your social media profile.
- Demographics information from third-party analytics tools and advertising networks to help us understand our audience demographics and serve relevant ads to you.
- Publicly available information from sources like telephone directories, newspapers, websites, or governmental entities that is legally allowed to be used. This helps maintain data accuracy.
We only collect personal information that is voluntarily provided to us by you, such as when you make a purchase, create an account, or contact us. We do not knowingly collect any sensitive information such as government IDs, financial account details, or health data.
How We Use Your Information
We use your personal information in the following ways:
- To fulfill your orders for products or services, communicate about orders, and provide related customer service.
- To send administrative emails and communications related to orders, account management, services, policies, or security.
- To send marketing and promotional communications about products, services, sales, or events, where you have consented to receive such information. You can opt-out any time.
- To analyze trends and traffic, understand demographics, and measure the effectiveness of ads and social media. We use aggregate data and do not analyze individual users.
- To customize the website according to your interests and location information. This provides you with a personalized experience.
- To improve our products, website, and services using feedback you provide directly or information we receive from use of our website. This allows us to serve you better.
- To prevent and detect fraud, abuse, security risks, and potentially illegal acts that could harm our business, compromise user safety, or put property at risk. This protects our business.
- To comply with legal obligations for purposes such as subpoenas, court orders, financial reporting, or other legal processes. We carefully evaluate all legal requests.
- To exercise or defend our legal rights if needed, such as to collect overdue payments, enforce our agreements, or protect our rights, users, property, or safety.
We only retain personal information as long as necessary to fulfill the stated purposes in this policy or as required by law. How long information is kept depends on the type of information and why it is collected. We periodically review our data retention policies to ensure they align with legal requirements.
How We Share Your Information
We do not sell or rent your personal information to third parties for marketing or any other purposes. However, there are certain circumstances where we may share your information with certain parties, as outlined below:
- With third-party service providers and contractors that perform services on our behalf, such as payment processing, order fulfillment, website hosting, marketing, analytics, customer service, fraud detection, legal services, or other technical operations. These parties are only provided with the information necessary to perform their designated services and are bound by contract to keep your information confidential.
- With payment gateways and financial institutions to authorize and complete any payments you make on our website. All payment information is transmitted through a secure connection and not stored on our servers.
- With law enforcement agencies, courts, or other public authorities if compelled by subpoena, court order, or other legal procedure, or if needed to report suspected illegal activity or threats of harm to ourselves or others. Our legal basis is compliance with legal obligations.
- With government agencies or regulators as required by law. We take care to only provide the minimum amount of information necessary.
- In connection with a sale, merger, transfer, exchange, or other disposition of part or all of our business or assets (including bankruptcy). Your information would be transferred to the acquiring entity but remain bound by the terms of this Privacy Policy. You will be notified of any such change of ownership or control.
- With your consent to share your information with any third parties for their own purposes subject to their privacy policies. We will always ask for your explicit consent before doing so.
We do not broker or rent your identifiable information to third parties without your permission, and all third parties are contractually obligated to keep your information confidential. Any transfers of data outside your region will continue to be protected under applicable laws.
Your Privacy Choices & Rights
Cookie controls: Most web browsers automatically accept cookies but allow you to modify your browser settings to block or delete them if preferred. If you disable cookies entirely some website functionality may be impaired.
Promotional communications: You can opt-out of receiving our promotional emails by following the unsubscribe instructions in each email or changing your preferences in your account. Note we may still send you occasional important service notifications related to order confirmations, purchases, account management, or security.
Modification or deletion: You can modify or delete your profile information directly within your account settings section. If you wish to delete your account entirely, please contact us. For modifications or access requests to information we have about you, contact our Data Protection Officer.
Right to access: In many regions, you have a right to access your personal information and details about how it is used and shared upon request. We will provide you with a copy of your data in electronic form for your review. There may be a small administrative fee.
Right to correction: You have a right to request corrections to any inaccurate or incomplete personal information we have about you.
Right to restriction of processing: You can request restrictions on our processing of your data in certain circumstances prescribed by law. We will honor such requests, subject to legal obligations.
Right to data portability: In some regions, you have a right to download your data so you can port it to another service provider. We will provide your data in a standard open format upon request.
Right to erasure: In certain situations you can request we erase your personal data from our active databases entirely and immediately. Note this does not include backup systems or logs required for legal, security, or compliance reasons.
Right to object: You can object to us processing your personal data for marketing, analytics, public interest, or other defined purposes where you believe grounds for objection exist. We will respect your requests in accordance with our legal obligations.
Right to lodge complaints: You have a right to lodge complaints regarding our processing of your personal data with your local Data Protection Authority without retaliation. We encourage you to contact us first with any questions or concerns at [email protected] so we have an opportunity to address them directly with you.
We make good faith efforts to honor individuals’ privacy rights and provide appropriate recourse and support. Please send any requests related to your personal data rights to our Data Protection Officer at the address provided at the end of this policy.
Security of Your Information
We take reasonable administrative, organizational, and technical precautions in keeping with industry standards and legal requirements to protect your personal information from misuse or unauthorized access. Our safeguards include:
- Encryption of sensitive financial information during transit
- Data anonymity, aggregation, and minimization approaches to protect privacy
- Access controls for need-to-know access to personal information
- Requirement for third parties to contractually agree to privacy and security obligations
- Regular testing of security systems and processes
While we strive to protect your personal information, we cannot guarantee the absolute security and integrity of any personal information that is under our control or custody.
International Data Transfers
We are headquartered in the United States and have service providers in other countries, so your personal information may be transferred outside of your state, province, or country to the United States or other locations where privacy laws may not be as protective as your jurisdiction.
We only transfer data internationally to jurisdictions with adequate legal frameworks for data protection or under appropriate safeguards as permitted by applicable law, such as standard contractual clauses, your consent, or other legal bases.
Children’s Privacy
Our website and products are meant for adults. We do not intentionally gather personal data from children under the age of 18 without parental consent. If you are a parent or guardian who believes your child has provided us with information without your consent, please contact us to request deletion.
Changes To Our Privacy Policy
We reserve the right to change this Privacy Policy at any time in our sole discretion. If we make material changes to this policy that increase our rights to use personal information we have previously collected about you, we will obtain your consent either through an email to your registered email address or by prominently posting information about the changes on our website.
How To Contact Us
If you have any questions about our Privacy Policy or information practices, please contact our Data Protection Officer by email at [email protected].
Thank you for taking the time to understand our Privacy Policy!